Manager, Area Project Sales (Penang)

Key Responsibilities:
– Led and managed the retail business operations across the Northern region, with a strong focus on Penang, ensuring brand visibility, market penetration, and alignment with national sales objectives.

– Achieved and consistently surpassed revenue and profitability targets through effective territory management, sales forecasting, and demand planning.

– Developed and maintained strong relationships with domestic clients, providing end-to-end sales support — including product consultation, technical guidance, and after-sales service — to ensure long-term customer satisfaction and retention.

– Monitored and improved collection performance, ensuring timely payments and minimizing outstanding receivables while maintaining positive customer rapport.

– Conducted in-depth market analysis to identify key trends, potential gaps, and emerging opportunities — translating insights into actionable strategies and sales growth.

– Collected and reported real-time competitor intelligence, including pricing strategies, product launches, marketing campaigns, and dealer movements to support strategic decision-making.

– Implemented customer feedback mechanisms and provided prompt, constructive solutions to inquiries, complaints, and service-related issues, enhancing the overall customer experience and brand loyalty.

– Collaborated with internal departments (marketing, logistics, finance, and technical) to ensure seamless execution of sales orders and customer satisfaction.

– Trained and coached dealers, retailers, and frontline sales staff on Guocera products, selling techniques, and display standards to boost in-store performance.

– Planned and executed regional marketing activities, trade promotions, and showroom initiatives to increase product awareness and footfall in key retail outlets.

– Prepared monthly business performance reports, sales forecasts, and market intelligence updates for senior management review and strategic planning.

Job Requirements:
– Location: Penang, Malaysia (with regular travel across the Northern Region)

– Bachelor’s Degree or Diploma in Sales & Marketing, Business Administration, or a related discipline from a recognized institution.

– Minimum 5 years of proven experience in a sales, business development, or area management role, preferably within the building materials, tiles, ceramics, or construction industry.

– Strong strategic thinking with the ability to analyze market trends, identify sales opportunities, and drive territory performance.

– Excellent negotiation, influencing, and interpersonal skills to engage with customers, dealers, contractors, and internal stakeholders.

– Proficient in preparing sales forecasts, performance reports, and presenting to management.

– Effective communication skills (both verbal and written) in English and Bahasa Malaysia

– Confident in presentations, product demonstrations, and managing customer objections professionally.

– Able to work independently with minimal supervision while being a strong team player.

Other Requirements:

– Must possess a valid driving license and own transport; frequent travel within the region is expected.

– Willing to travel across Northern states including Kedah, Perlis, Perak, and Penang as part of territory coverage.