Key Account Manager

Key Responsibilities:

To Key Developers / Distributors:
– Closely monitor monthly deliveries from key developers and distributors, and work with them proactively to
ensure smooth and timely delivery.
– Ensure collection performance meets target to minimize minimise bad debts and resolve all disputed

To Developers And Architects:
– Work closely with architects, Interior designers, and developers, providing constant new product update on new launches to increase likelihood of our products being specified in new projects.
– Regular visit to key developers and architects to stay updated on their ongoing and upcoming projects
and ensure all their projects are being follow closely.
– Act as primary point of contact for key developers and specifiers, addressing any issues or concerns promptly and effectively.

As Key Account Project Sales Executive:
– Report to Team Lead.
– Focus to meet Personal sales budget and help team meet budget set.
– To attend to all customers’ enquiries and ensure all enquiries are response in a timely manner.
– To attend to customers’ complaint promptly and be responsible and accountable in approving customer claims regarding product quality and delivery issues.
– To uphold a professional & ethical approach when attending to site complaints and effectively find solutions to overcome all customers complaints.
– To constantly develop/update oneself with the company’s products/technical knowledge and in the process, educate the distributors, developers and architects with the objective to reduce customer complaints pertaining to our products.
– To act as an effective Brand Ambassador and be pro-active in effectively implementing company’s promotional and publicity programs.
– Update CRM pipelines regularly.

Job Requirements:
– Diploma or Bachelor’s Degree in Business, Marketing, Construction, Architecture, Interior Design, or a related field.
– Minimum 2–3 years of experience in project sales, key account management, or B2B sales, preferably in the building materials or construction industry.
– Strong relationship management and communication skills, with experience engaging developers, architects, interior designers, and distributors.
– Results-driven with strong negotiation, problem-solving, and customer service skills to achieve sales targets and resolve customer issues effectively.
– Proficient in Microsoft Office and CRM systems, with a valid driving license and willingness to travel for customer and project site visits.